Tuesday, February 20, 2024

Building A Next Generation Service And Technology Provider with Michele Trogni

Zinnia provides technology and administrative services to over 40 life, annuity, and retirement carriers. We had the opportunity to discuss the future of insurance service and technology with Michele Trogni, CEO at Zinnia and Operating partner at Eldridge and George Esposito, General Counsel, Head of Business Development for Zinnia in their Greenwich, CT offices. As it just so happened, Zinnia announced that it wils acquire Ebix Inc.'s Life and Annuity software assets shortly after we met. We were able to quickly add a short interview with Michele to understand what it means for their company and their customers going forward. Highlights: Michelle Trogni, CEO of Zinnia and operating partner of Eldridge, discusses simplifying insurance through data and technology. Zinnia serves carriers, advisors, and consumers with the goal of modernizing the "rails" of the insurance industry. They are shifting from just a TPA (third party administrator) to a broader technology and data provider focused on carrier growth and better customer experiences. Zinnia has built an extensible data platform called Zahara to enable faster product development and innovation. They aim to facilitate insurance distribution through acquisitions like PolicyGenius. Pending acquisition of Ebix, will expand Zinnia's capabilities from back office to front end distribution solutions. Culture focused on collaboration, learning, and delivering value is key, as is having a bold vision to transform the industry.